155
Call us, in UAE
Short code 058 242 8268
WhatsApp
Mobile +971 55 567 8155
Call us, overseas
Mobile
‹ All UAE business numbers
du customer care number
3 officially published service numbers, each with its source and the date we last read it.
What is the du customer care number?
Dial 155 from inside the UAE to reach du customer care. When you are in another country, call +971 55 567 8155. You can also message du on WhatsApp at 058 242 8268 or write to customer.care@du.ae. du says it is available 24/7 on 155 and on WhatsApp.
Caller ID can be faked. Scammers deliberately display bank and government numbers. A call showing this number is not proof that the company called you. Hang up and dial the number yourself.
Published by du.ae · Last checked 26 October 2026. We re-check every entry at least every six months.
155 or the overseas number?
du labels 155 as the number to call in the UAE and publishes a full mobile number, +971 55 567 8155, for callers who are overseas. Save both, because the short code is the one you will need at home and the long number the one you will need on holiday.
WhatsApp and email
du runs its WhatsApp support on 058 242 8268. Save it as a contact and message it like any other chat. For anything that needs a written record, du gives customer.care@du.ae as its customer care email.
Taking a complaint further
Start with du: report the problem on 155 or by email and keep the complaint number. Only if du's answer does not settle it can you take the case to TDRA. That step is free, needs a UAE PASS login and, according to TDRA, takes 5 working days for a regular dispute and up to 15 for a complex one.
Calls that claim to be du
A caller showing 155 or the du name on screen is not proof that du is on the line, because caller ID can be spoofed. End the call and ring 155 yourself if anything sounds off, especially a request for an OTP or a payment.
Other UAE companies
Frequently asked questions
Is du customer care open 24 hours?
du says it is available 24/7 when you dial 155 or message its WhatsApp line, 058 242 8268.
What is the du customer care number from outside the UAE?
+971 55 567 8155. du publishes it specifically for overseas callers, while 155 is meant for calls inside the UAE.
Does du have a WhatsApp number?
Yes, 058 242 8268. du names it as a contact channel next to 155.
What is the du customer care email?
customer.care@du.ae, as listed on the contact page of du.
How do I escalate a complaint against du?
TDRA handles disputes with telecom providers, but only after you have complained to du and are unhappy with the resolution. You apply online with UAE PASS.