Etisalat customer care number

5 officially published service numbers, each with its source and the date we last read it.

What is the Etisalat customer care number?

Dial 101 from any e& (Etisalat) mobile or home line. From du, Virgin Mobile or another network, call 800 101 instead. Both are free inside the UAE and answer 24 hours a day, 7 days a week. Business customers have their own line, 800 5800, and e& also replies on WhatsApp at 800 101.

Caller ID can be faked. Scammers deliberately display bank and government numbers. A call showing this number is not proof that the company called you. Hang up and dial the number yourself.

101

Consumer customer care

Short code

Call

800 101

For non-Etisalat customers

Toll-free in the UAE

Call

800 5800

Business customer care

Toll-free in the UAE

Call

121

Visitor Line support

Short code

Call

800 3327800 eFAQ

Support line

Toll-free in the UAE

Call

Published by eand.ae · Last checked 26 October 2026. We re-check every entry at least every six months.

Which e& number should you dial?

101 is the short code e& keeps for its own customers. e& lists 800 101 for everyone who is not an e& customer, so that is the number to use from a du or Virgin Mobile phone. Visitor Line users have a separate support code, 121.

Business customers

Companies with an e& business account reach business customer care on 800 5800, which is toll-free when dialled inside the UAE.

WhatsApp and online chat

e& answers on WhatsApp at 800 101, the same digits as its toll-free line, and says the service runs around the clock. Its website also has a Virtual Advisor chat that e& describes as available 24/7.

Contacting e& from abroad

The e& Code of Practice lists no separate customer care number for calls from outside the UAE. When you are travelling, use WhatsApp, the online chat or the email address e& publishes there: care@etisalat.ae.

When customer care cannot solve it

File the complaint with e& first and write down the reference you are given. If you are still not satisfied with the outcome, the regulator TDRA offers a free dispute resolution service. You log in with UAE PASS and fill in a form, and TDRA aims to answer within 5 working days for a regular case and up to 15 for a complex one. TDRA can be called on 800 12.

Why a call from 101 can still be fake

Caller ID is easy to forge, and a well known short code is exactly what scammers like to display. If someone calling as e& asks for a code, card details or a payment, hang up and dial 101 yourself from your own phone.

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Other UAE companies

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du155

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Frequently asked questions

Is Etisalat customer care open 24 hours?

Yes. e& states that 101 and 800 101 are free calling numbers available 24 hours a day, 7 days a week, from inside the UAE.

Which number do I call for e& if I am on du or Virgin Mobile?

Use 800 101. e& keeps 101 for its own customers and lists 800 101 for everyone else.

Does e& have a WhatsApp number for customer care?

Yes. e& links its WhatsApp support to 800 101 and says it is at your service around the clock.

What is the Etisalat customer care number for business customers?

e& business customer care is 800 5800, a toll-free line inside the UAE.

How do I escalate a complaint against e&?

Complain to e& first. If the result does not satisfy you, open a dispute with TDRA online using UAE PASS. The service costs nothing.