What is the Mashreq customer care number?
Mashreq NEO customer care is 04 424 4444 within the UAE and +971 4 424 4444 from abroad, available 24/7. Mashreq Gold uses 800 44653 and Private Banking 800 7748283, both also around the clock. Business Banking and NEO BIZ answer Monday to Saturday, 8 a.m. to 8 p.m. UAE time.
Published by mashreq.com · Last checked 26 October 2026. We re-check every entry at least every six months.
Pick the line for your account
Mashreq splits its customer care by segment. Gold customers call 800 44653, also written 800 4 GOLD, or +971 4 424 4653 from abroad. Private Banking is 800 7748283, written 800 PRIVATE, or +971 4 424 4466. Corporate and Investment Banking uses 800 2278 inside the UAE and +971 4 424 6620 outside it.
Hours for business customers
Unlike the personal banking lines, Mashreq Business Banking on 04 424 4763 and Mashreq NEO BIZ on 04 424 4550 are open Monday to Saturday from 8 a.m. to 8 p.m. UAE time. From abroad, both use the same digits with +971 4 in front.
When the bank's answer is not enough
Give Mashreq the chance to fix it first, using its complaint form or the line for your account. When the reply does not resolve the matter, you can escalate to Sanadak, which covers licensed financial institutions in the UAE and decides complaints independently. Sanadak can be reached on 800 72 623 25.
Is that really Mashreq calling?
A familiar 04 424 number on the screen does not prove the call comes from Mashreq. If a caller asks you to confirm a PIN or an OTP, or to move money, end the call and dial the number for your account from this page.
